What is the best way to manage a community?

Kim Scott's Seven-Step Management Guide

Whether you're a boss or a community leader, it's time to change your management mindset. Just as democracy came to countries, it's on the verge of coming to companies ruled by a kind of monarchy.

Complete transformation might take many years, but people are already tired of modern slavery; they're becoming aware that they're a kind of slave. Of course, not everyone can be a boss. I don't know how this will evolve in the future, but for now, try this seven-step management method to ensure your employees or team members can work happily.

Listen:

Start by listening to people. Ensure everyone can express their ideas; it's not just for high-ranking individuals. Even assistants should have their voices heard.

Make sure you hear the voices of quiet people, and quiet the voices that try to dominate others. If you manage thousands of people, it's impossible to listen to everyone individually, so you can form a team that listens to and evaluates people's ideas.

Explain:

No idea is initially perfect. People laughed at the world's greatest inventions at first. Allow people in your community to explain their ideas and work on them.

Give them the time and support they need; if necessary, let them leave their current responsibilities to develop these ideas. Not every idea will be as groundbreaking as the invention of the lightbulb, and if you find a valuable idea, let everyone know why you like it or, if it's not a good idea, explain why it won't be accepted.

Remember, although ideas can be powerful, they are fragile at their inception.

Debate:

After listening, explaining, and developing ideas, you shouldn't rush to implement them. First, they need to be debated. However, you don't have to participate in every debate.

What you should watch out for is people who become emotionally attached to an idea after investing much time and effort in developing it. Increased emotion can reduce objectivity. During debates, prevent egos from taking over, as people may sometimes argue just to win and not for the sake of the idea.

Decide:

Here's the critical point. Most cultures around the world suggest that decisions should be made by the person at the top. Perhaps this cultural expectation comes from the era of monarchies.

However, there's no rule that says only leaders should make decisions. If you want people to do their jobs without being told what to do, you can leave the decision-making to them.

The most accurate decisions are not always made by those at the top; leaders are not always the wisest individuals on every issue.

Persuade:

In the process of listening, explaining, debating, and deciding, not everyone might agree, or there could still be dissenting voices. In these cases, you or the others should try to persuade them. When convincing people, appeal to their emotions as well as their logic.

However, be careful not to confuse persuasion with manipulation. The line between them is often thin, and you must ensure you're not manipulating people while trying to persuade them.

Execute:

Finally, we come to execution. It's crucial to understand that decision-making isn't just your job, and execution isn't just your employees' or team members' job.

You should be directly involved in execution to fully understand your team's ideas, guide them during execution, intervene in decision-making when necessary, and ensure they have the support they need.

Learn:

After executing an idea, the results could be good, bad, or not good enough. You must analyze what went right, what went wrong, and what could have been done better.

This analysis should be a collaborative effort involving the whole team. By doing so, you increase your chances of success in future endeavors.

Everyone has a different leadership style. Today, the era of giving orders and expecting people to blindly follow is ending. Nobody works tirelessly just to make someone else rich. Only doing what you're told is now reserved for machines.

As Steve Jobs said, "We hire people who want to make the best things in the world, not because they're told to."